Terms of sale

Online store

These terms of sale for the electronic body tracking products (from now on, "Products") of Wearables Inteligentes, S.L. (from now on, "Liip") are applied to all Products purchased in Spain through the online store (from now on, the "store") https://liip.care/es/liip-smart-monitor-1

Contact information

Any questions related to the Products purchased in the store should be made directly by email to liip@liip.care

Shipping policy

Shipments to customers are with free transportation.

The following surcharges apply to orders:

  • Payment by Paypal € 4.13 + VAT
  • Payment against reimbursement € 16.53 + VAT
  • Customs management € 51.89

LIIP will not be responsible for mistakes caused in the delivery when the data entered in the order form do not conform to reality or have been omitted. The maximum delivery time of the PRODUCT is 30 working days from your request if it is domestic shipments and 120 working days in the case of international shipments, except for reasons beyond the control of the seller.

LIIP will do what is reasonably available to respect the delivery date indicated on the shipping confirmation. In case that we are unable to meet the delivery requirements in the period indicated in the order, you can cancel the order and you will be refunded the total amount you had paid.

You can request the cancellation or modification of your order as long as the preparation by LIIP has not begun.

You must specify in your orders a delivery address within the country where the order was placed. The data of the recipient and the delivery address can not be modified later. If you want to make changes, you must contact customer service by email to proceed to cancel the order and make a new order later if you wish. If the order was already processed/sent, it can not be canceled, but the PRODUCT can be returned according to the return policies.

We can not guarantee the delivery time, although we try that the transport companies comply with the delivery term. In rural populations far from urban centers it is not possible to guarantee he delivery in 24 hours.

The delivery times will depend on the availability of each product, which is indicated in all PRODUCTS offered. In the orders that include more than one items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.

The client will have 72 hours to check the integrity of all the components and everything is included. After these 72 hours the shipment is accepted and no claims will be accepted for defects or faults.

An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the PRODUCTS upon receipt of them and expose all objections that may exist.

In case of receiving a damaged PRODUCT because the transportation, it is advisable to contact in the first 24 hours, so we can claim the incident to the transport company.

Return and withdrawal policy

Right of withdrawal

You have the right to withdraw from the contract, within a period of 14 calendar days without the need for justification.
The withdrawal period will end at 14 calendar days from the day that you or a third person indicated by you, acquired the material possession of the products.

To do it, you must notify us (Liip, La Marina de València, Muelle de la Aduana s/n, Edificio Lanzadera, 46024 Valencia, Spain. Email liip@liip.care) your decision to withdraw from the contract through a letter sent by mail or email. You can use the withdrawal form model below, although it is not mandatory.
To comply with the withdrawal period, it must be sent before the corresponding deadline expires.

Consequences of withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date when we are informed of your decision to withdraw. We will proceed to make the refund using the same pay mode used by you for the initial transaction, unless you have expressly demanded otherwise; In any case, you will not incur any expenses as a result of the refund. We may stop the refund until we have received the product, or until you have submitted proof of the return, depending on which condition is met first.


You must return or deliver them directly to the following address:

Liip, La Marina de València, Muelle de la Aduana s/n, Edificio Lanzadera, 46024 Valencia, Spain.

without any undue delay and, in any case, no later than within a period of 14 calendar days from the date when you communicate your decision to withdraw the contract. The deadline will be considered fulfilled if you make the return of the products before the term has expired.
You must assume the direct cost of returning the goods.

You will the responsible for the decrease in the value of the products resulting from handling other than the necessary to establish the nature, characteristics and operation of the products.

Withdrawal form

(You only have to fill in and send this form if you wish to cancel the contract.)

For the attention of:

Wearables Inteligentes SL
La Marina de València, Muelle de la Aduana s/n, Edificio Lanzadera, 46024 Valencia, Spain.
info@liip.care



I hereby inform you that I am withdrawing from my contract for the sale of the following property:
_________________________________________________________________________

Order on _____ / _____ / __________ received on _____ / _____ / __________

Customer name:
_________________________________________________________________________

Domicile of the client:
_________________________________________________________________________

Signature of the client (only if this form is presented on paper)
_________________________________________________________________________

Date _____/_____/__________

Limited product warranty

Wearables Inteligentes S.L. ("Liip") warrants to the original purchaser that Liip electronic device (the "Product") will be free from defects in materials and workmanship with normal use for a period of one (1) year from the date acquisition, except if the buyer resides in the European Economic Area (EEA) and bought the Liip product in the EEA, where the warranty period is two (2) years from the date of acquisition (the "Period of warranty").

Liip does not guarantee that the operation of the Product will be uninterrupted or that it will be free of faults. Liip will not be responsible for the damages derived from the failure to follow the instructions in relation to the use of the Product.
This Limited Warranty does not cover the software incorporated in the product and the services provided by Liip to the product owners. Consult the license agreement that accompanies the software and the conditions of Liip's services to obtain details about your rights with respect to its use.

Means

If a hardware defect is detected and Liip receives a valid claim within the Warranty Period, in its sole discretion and in accordance with the provisions of law, Liip (1) will repair the Product at no charge by new or repaired replacement parts or (2) will change the Product for a new one or repaired the Product. In case of a defect, according to what is stipulated by law, these are your only possible resources. Shipping costs may be applied except where prohibited by applicable law. This Limited Warranty is valid only in those jurisdictions in which the products are marketed by Liip or through its authorized distributors or agents and is valid to the extent permitted by the laws applicable to those jurisdictions. All replacement hardware products will be warranted during the remaining original warranty period or thirty (30) days, whichever is longer, or during any additional period that is applicable in your jurisdiction.

How to obtain warranty service

To have the warranty service, you must deliver the Product, with the transport costs paid and in its original packaging or in a package that provides the same degree of protection at the address specified by Liip. In accordance with applicable laws, Liip may request that you provide proof of purchase, or that you meet certain registration requirements or both before you can enjoy warranty service. It is your responsibility to create backup copies of the data, software or other materials that you have stored or stored in the Product. It is probably that the data, software, or other materials will be lost or deleted during repair work, and Liip will not be responsible for such damages or losses.

Exclusions and limitations.

This Limited Warranty applies only to the Product manufactured by or for Liip and that can be identified by the trademark "Liip", the brand name or the logo it presents.
The Limited Warranty does not apply to (a) Liip products and services other than the Product, (b) non-Liip hardware products, (c) consumables (such as batteries), or (d) software, even if included in the package or it will be sold with the Product or integrated into the Product. This warranty does not apply to any Product or part of the Product that has been altered or modified (for example, to alter functions or capabilities) by anyone other than Liip's representative, or if the Product is inserted or installed. in an accommodation not provided by Liip. In addition, this Limited Warranty does not apply in these cases: (a) damage caused by use with non-Liip products, (b) damage caused by accident, misuse, improper use, floods, fires, earthquakes or other external causes, (c) damage caused by using the Product outside of the permitted or indicated uses described by Liip or together with an inadequate voltage or power source, or (d) damage caused by maintenance tasks (including upgrades and upgrades) made by anyone other than Liip's representative. The recovery and reinstallation of software programs and user data are not covered by this Limited Warranty.
No distributor, agent or employee of Liip is authorized to make any modification, addition or extension to this Limited Warranty. If any term is declared illegal or not applicable, the legality or enforceability of the remaining terms will remain valid and will not be affected.

Implicit guarantees.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation of damages.

EXCEPT TO THE EXTENT THAT APPLICABLE LAWS PROHIBIT IT, LIIP SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO THE LOSS OF BENEFITS, REVENUES OR DATA AS A RESULT OF ANY VIOLATION OF EXPRESS OR WARRANTY CONDITIONS OR WARRANTIES. IMPLIED, OR IN ACCORDANCE WITH ANY OTHER LEGAL THEORY, EVEN IN THE EVENT THAT LIIP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Applicable law

This Limited Warranty will be governed by the laws of Spain and the European Union, without any effect of conflict of laws that could allow the application of the legislation of another jurisdiction.

National legal rights

Consumers residing in some jurisdictions may have legal rights covered by the national legislation applicable to the sale of consumer goods, including, among others, national laws transposing Directive 99/44 / EC. These rights will not be affected by the guarantees established in this Limited Warranty.