Terms of sale

Online store

These terms of sale for the electronic body tracking products (from now on, "Products") of Wearables Inteligentes, S.L. (from now on, "Liip") are applied to all Products purchased through the online store (from now on, the "store") https://liip.care

Contact information

Any questions related to the Products purchased in the store should be made directly by email to liip@liip.care

Use of our products

Proper use. Do not misuse our PRODUCTS. Use our PRODUCTS only for its intended purpose. Our PRODUCTS are NOT medical products and are NOT intended to diagnose, prevent, monitor, treat or mitigate any disease or condition:

  • The PRODUCTS are NOT intended for the diagnosis, prevention, control, treatment or alleviation of disease.

  • The PRODUCTS are NOT intended for the diagnosis, control, treatment, relief or compensation of an injury or impairment.

  • The PRODUCTS are NOT intended for the investigation, replacement or modification of the anatomy or physiological process.

  • The PRODUCTS are NOT intended for the regulation of conception.

The aim of our products is to promote general well-being. Never use our products to replace good parenting, common sense or proper medical care. Do not attempt to access our PRODUCTS using a method other than the interface and instructions we provide. Use our PRODUCTS only as permitted by law, including applicable export and re-export control laws and regulations. If you use our PRODUCTS incorrectly, we may stop providing you with our products.

Shipping policy

Shipments to customers are with free transportation.

LIIP will not be responsible for mistakes caused in the delivery when the data entered in the order form do not conform to reality or have been omitted. The maximum delivery time of the PRODUCT is 30 working days from your request if it is domestic shipments and 120 working days in the case of international shipments, except for reasons beyond the control of the seller.

LIIP will do what is reasonably available to respect the delivery date indicated on the shipping confirmation. In case we are unable to meet the delivery requirements in the period indicated in the order, you can cancel the order and you will be refunded the total amount you had paid. You can request the cancellation or modification of your order as long as the preparation by LIIP has not begun.

You must specify in your orders a delivery address within the country where the order was placed. The data of the recipient and the delivery address can not be modified later. If you want to make changes, you must contact customer service by email to proceed to cancel the order and make a new order later if you wish. If the order was already processed/sent, it can not be cancelled, but the PRODUCT can be returned according to the return policies.

We can not guarantee the delivery time, although we try that the transport companies comply with the delivery term. In rural populations far from urban centres, it is not possible to guarantee the delivery in 24 hours. The delivery times will depend on the availability of each product, which is indicated in all PRODUCTS offered. In the orders that include more than one items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.

The client will have 24 hours to check the integrity of all the components and everything is included. After these 24 hours, the shipment is accepted and no claims will be accepted for defects or faults. An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the PRODUCTS upon receipt of them and expose all objections that may exist.

In the case of receiving a damaged PRODUCT because the transportation, it is advisable to contact in the first 24 hours, so we can claim the incident to the transport company.

Return and withdrawal policy

Right of withdrawal

You have the right to withdraw from the contract, within a period of 14 calendar days without the need for justification. The withdrawal period will end at 14 calendar days from the day that you or a third person indicated by you, acquired the material possession of the products.

To do it, you must notify us your decision to withdraw from the contract through a letter sent by mail to Liip, Calle Belgrado, 25, 46185 La Pobla de Vallbona, Valencia, Spain or email to liip@liip.care. You can use the withdrawal form model below, although it is not mandatory. To comply with the withdrawal period, it must be sent before the corresponding deadline expires.

Consequences of withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date when we are informed of your decision to withdraw. We will proceed to make the refund using the same payment mode used by you for the initial transaction unless you have expressly demanded otherwise; In any case, you will not incur any expenses as a result of the refund. We may stop the refund until we have received the product, or until you have submitted proof of the return, depending on which condition is met first.

You must return or deliver them directly to the following address:

Liip, Calle Belgrado, 25, 46185 La Pobla de Vallbona, Valencia, Spain.

without any undue delay and, in any case, no later than within a period of 14 calendar days from the date when you communicate your decision to withdraw the contract. The deadline will be considered fulfilled if you make the return of the products before the term has expired. You must assume the direct cost of returning the goods.

You will the responsible for the decrease in the value of the products resulting from handling other than the necessary to establish the nature, characteristics and operation of the products.

Limited product warranty

Wearables Inteligentes S.L. ("Liip") warrants to the original purchaser that it’s Liip Smart Monitor electronic device (the "Product") will be free from defects in materials and workmanship with normal use for a period of one (1) year from the date of acquisition unless the buyer resides in the European Economic Area (EEA) and bought his Liip product * in the EEA, where the warranty period is two (2) years* from the date of acquisition (the " Warranty period"). Liip does not guarantee that the operation of the Product will be uninterrupted or that it will be free of faults. Liip will not be responsible for the damages derived from the failure to follow the instructions in relation to the use of the Product. This Limited Warranty does not cover the software incorporated in the product and the services provided by Liip to the product owners. Consult the license agreement that accompanies the software and the conditions of Liip's services to obtain details about your rights with respect to its use.


If a hardware defect is detected and Liip receives a valid claim within the Warranty Period, in its sole discretion and in accordance with the provisions of law, Liip (1) will repair the Product at no charge by new or repaired replacement parts. or (2) will change the Product for a new or repaired Product. In case of a defect, according to what is stipulated by law, these are your only possible resources. Shipping costs may be applied except where prohibited by applicable law. This Limited Warranty is valid only in those jurisdictions in which the products are marketed by Liip or through its authorized distributors or agents and is valid to the extent permitted by the laws applicable to those jurisdictions. All replacement hardware products will be warranted during the remaining original warranty period or thirty (30) days, whichever is longer, or during any additional period that is applicable in your jurisdiction.

How to obtain warranty service

In order to enjoy the warranty service, you must deliver the Product, with transportation costs paid and in its original packaging or in a package that provides the same degree of protection at the address specified by Liip. In accordance with applicable laws, Liip may request that you provide proof of purchase, that you meet certain registration requirements or both before you can enjoy warranty service.

Exclusions and limitations

This Limited Warranty applies only to the Product manufactured by or for Liip and that can be identified by the trademark "Liip", the brand name or the logo it presents. The Limited Warranty does not apply to (a) Liip products and services other than the Product, (b) non-Liip hardware products, (c) consumables (such as batteries), or (d) software, even if included in the package or it will be sold with the Product or integrated into the Product. This warranty does not apply to any Product or part of the Product that has been altered or modified (for example, to alter functions or capabilities) by anyone other than Liip's representative, or if the Product is inserted or installed. in an accommodation not provided by Liip. In addition, this Limited Warranty does not apply in these cases: (a) damage caused by use with non-Liip products, (b) damage caused by accident, misuse, improper use, floods, fires, earthquakes or other external causes, (c) damage caused by using the Product outside of the permitted or indicated uses described by Liip or together with an inadequate voltage or power supply, or (d) damage caused by maintenance tasks (including updates and extensions) made by anyone other than Liip's representative. The recovery and reinstallation of software programs and user data are not covered by this Limited Warranty.

No distributor, agent or employee of Liip is authorized to make any modification, addition or extension to this Limited Warranty. If any term is declared illegal or not applicable, the legality or enforceability of the remaining terms will remain valid and will not be affected.

Implicit guarantees

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) are limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Damages limitations

Except to the extent that applicable laws prohibit it, Liip shall not be liable for any incidental, indirect, special or consequential damages including, but not limited to, loss of benefits, revenues or data as a result of any violation of express or warranty conditions or warranties. Implied, or in accordance with any other legal theory, even in the event that Liip has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Applicable law

This Limited Warranty will be governed by the laws of Spain and the European Union, without any effect of conflict of laws that could allow the application of the legislation of another jurisdiction.

Customer service

For any claim on the application of the legal guarantee of your product, you can contact us through our email liip@liip.care


Liip Smart Monitor and Liip Care app are intended to act as an aid in caring for your baby and are not intended to replace, be used without, or in lieu of, monitoring by a responsible adult. By using Liip Smart Monitor, the user agrees and affirms that Wearables Inteligentes S.L., including its agents, employees, investors, and members shall not be held liable for any loss, damage, or injury arising in connection with the use or operation of the Liip Smart Monitor, regardless of cause.

Liip Smart Monitor is meant for healthy babies; therefore, the notification thresholds on the Liip Smart Monitor are not as stringent as a medical monitor. Remember: Do not use Liip Smart Monitor as a diagnostic tool. Do not use Liip Smart Monitor if your doctor recommends the use of a hospital pulse oximeter. Do not use Liip Smart Monitor if your doctor recommends the use of a hospital apnea monitor. Do not use Liip Smart Monitor as an excuse for unsafe sleep habits. By using the Liip Smart Monitor, the user agrees and affirms that any dispute arising out of its use or operation shall be brought in and heard in courts of Valencia, Spain, according to the laws of Spain.